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value to the customer

Excerpts from The Loyalty Effect [Part II]

TRUE NORTH The first critical advantage loyalty leaders enjoyin an environment about as placid and predictable as the midwinter North Atl…

small businesses

New navigators derive much of their advantage—versus the established players and versus each other—by affiliating as closely as possible wi…

will saas disappear in the cloud

Will Saas disappear in the cloud? ..talk about the problems in Enterprise SaaS There were two very interesting SaaS discussions organize…